Privacy Policy

1. Introduction and Legal Framework

This Privacy Policy outlines how Guardian Wealth Financial Group Pty Ltd (“Guardian Wealth,” “we,” “us,” or “our”) manages your personal information.
It has been prepared in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Spam Act 2003 (Cth) (“Spam Act”), which govern how we collect, use, and store your information and aim to reduce unsolicited communications.

2. Our Commitment

Guardian Wealth provides financial advice services and is committed to protecting your privacy with the highest standards of confidentiality. We take all reasonable steps to ensure that the personal information we collect is handled securely and responsibly.

3. Information We Collect

We may collect personal and business information about you when you:

Engage with us for financial advice or related services
Contact us with inquiries or feedback
Visit our website or interact with our digital channels
Participate in seminars, events, or surveys

By engaging with us, you consent to the collection and handling of your information in accordance with this Privacy Policy.

4. Why We Collect Personal Information

We collect personal information in order to:

Comply with our legal and regulatory obligations
Provide and promote our services
Communicate with clients and prospective clients
Improve our advice process and client experience
Respond to your questions, feedback, or complaints
Send updates and marketing communications (where permitted)
Conduct internal analytics, auditing, and record-keeping

If you do not provide requested information, we may not be able to deliver certain services or advice.

5. Types of Information We Collect

Depending on our interactions with you, we may collect:

Identification details (e.g. name, date of birth, address, contact information)
Financial information (e.g. income, assets, liabilities, superannuation details)
Tax file number (if applicable and authorized)
Health information (for insurance applications, with consent)
Employment or occupation details
Information gathered through cookies or website analytics

Sensitive information, such as health or biometric data, will only be collected with your explicit consent or where permitted by law.

6. How We Collect Information

We typically collect information directly from you, unless it’s unreasonable or impractical. We may also collect data from:

Your authorized representatives
Third-party service providers or institutions (e.g. insurers, fund managers)
Publicly available sources
Digital tools such as cookies and analytics platforms

If your information is provided to us by another party, they will usually notify you of this disclosure.

7. How We Use and Share Information

Your personal information may be used or disclosed to:

Regulatory or government bodies, including law enforcement
The Australian Financial Complaints Authority (AFCA)
External service providers (e.g. IT support, mailing houses, cloud services and AI providers)
Insurers, fund managers, or product issuers
Accountants, auditors, and legal professionals engaged by Guardian Wealth
Your authorized representatives (e.g. lawyer, accountant, executor)

We will not sell or rent your personal information to third parties. Any sharing of your data will be for legitimate purposes and in accordance with the Privacy Act.

8. Overseas Disclosure

Some of our technology and administrative providers may be based outside Australia, including but not limited to Indonesia.
We also use third-party platforms such as but not limited to Microsoft 365, Gmail, DropBox, OneDrive, and AI companies such as ChatGPT which may store data in overseas locations. These providers are bound by their own privacy and security policies.

9. Storage and Security

Your personal information is stored electronically and/or in paper form in secure facilities.
We apply a range of safeguards, including:

Controlled access to systems and databases
Staff confidentiality obligations and ongoing training
Regular audits and security monitoring

When information is no longer required, we securely destroy or de-identify it unless we are legally required to retain it.

10. Access and Accuracy

You have the right to request access to the personal information we hold about you.
If you believe any information is incorrect or outdated, please contact us and we will take reasonable steps to correct it.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us understand how visitors use our site and allow us to enhance our content and functionality. You can disable cookies in your browser settings if you prefer.

12. Your Consent

By using our services or website, you consent to the collection, use, and disclosure of your personal information in line with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation or business practices.
Any updates will be published on our website, and continued use of our services will be considered acceptance of the updated terms.

14. Complaints and Contact Information

If you have any concerns or complaints about the handling of your personal information, please contact:

The Privacy Officer
Guardian Wealth Financial Group
Phone: 0409 559 164
Email: dan@guardianwealth.au

We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au