Complaints

At Guardian Wealth, we are committed to delivering the highest standard of advice and service. If for any reason you are not satisfied with our services, we encourage you to contact us directly so we can address your concerns promptly.

You may reach out by phone, email, or in writing to our office. Please direct your enquiry to Daniel Elson, who can be contacted at dan@guardianwealth.au or 0409 559 164.

We aim to resolve all concerns as quickly as possible. If we are unable to provide an immediate resolution, we will acknowledge receipt of your complaint within 48 hours, outline the steps involved in resolving it, and let you know who will be handling your case.

If your complaint relates to our financial planning services and remains unresolved after 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent complaint resolution services at no cost to consumers.

AFCA Contact Details:
Phone: 1800 931 678
Website: www.afca.org.au